In a world increasingly defined by brittleness, anxiety, nonlinearity, and incomprehensibility (BANI), hospitality design must evolve from efficiency-focused models to spaces that foster emotional grounding, adaptability, and connection. This paper presents POR Kotchasarn, the sixth branch of the POR Hotel brand in Chiang Mai, Thailand, as an applied case study in BANI-responsive hospitality design. Drawing from the lived experience and design iterations of five preceding POR properties, this study explores how principles of human-centered design, emotional architecture, and care-based service models are used to create resilient, minimalist spaces. The result is a hospitality environment that balances openness with privacy, simplicity with depth, and aesthetic beauty with functionality, supporting guests not only as travelers, but as emotional beings navigating complexity.
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